Job Title: Senior Manager – Client Success & Product Optimization

Job Description

Company Overview

Visa is a global leader in payments and financial technology, facilitating over 259 billion transactions annually across 200+ countries. Our mission is to connect the world through the most innovative, secure, and seamless payment network, empowering businesses, individuals, and economies to thrive.

Join Visa and be part of a purpose-driven organization transforming the future of digital payments.

📍 Location: Dubai, UAE
📅 Employment Type: Hybrid (Office-Based with Remote Flexibility)

Role Overview

As a Senior Manager – Client Success & Product Optimization, you will play a pivotal role in enhancing client engagement, driving product adoption, and optimizing performance across Visa’s portfolio. Acting as a trusted advisor, you will collaborate with cross-functional teams to accelerate product success, improve operational efficiency, and ensure a seamless client experience.

This role is ideal for a payments industry expert with a strategic mindset, strong relationship-building skills, and a passion for innovation.

Key Responsibilities

🔹 Client Success & Product Adoption

• Accelerate product adoption by identifying optimization opportunities and strategic activation initiatives.

• Develop and execute go-to-market strategies in collaboration with Sales & Product teams.

• Provide consultative expertise to optimize client performance and enhance the Visa product experience.

• Own the product lifecycle post-activation, ensuring continuous enhancement and adoption.

🔹 Strategic Client Engagement & Relationship Management

• Build trusted partnerships with internal stakeholders, including Client Services, Product, and Sales teams.

• Lead operational reviews, gathering insights to improve service delivery and client satisfaction.

• Identify and address client pain points, delivering customized solutions that align with their strategic goals.

🔹 Performance Optimization & Market Intelligence

• Monitor and analyze product performance data, making recommendations to improve adoption and efficiency.

• Provide feedback to Global Product teams to drive continuous improvement and innovation.

• Stay ahead of industry trends, regulations, and market needs, applying insights to enhance Visa’s product strategy.

🔹 Operational Excellence & Digital Enablement

• Support the implementation of new Visa products, ensuring fast time-to-value and seamless integration.

• Advocate for self-service tools and automation, enabling clients to maximize their Visa product experience.

• Foster a culture of continuous learning, staying updated on the latest technologies and solutions in digital payments.

Qualifications & Skills

✅ Education & Experience:

• Bachelor’s degree (or equivalent) in Business, Finance, Technology, or related field.

• 10+ years of experience in payments, fintech, or financial services, with a deep understanding of card operations and digital payment solutions.

• Proven track record of managing complex client relationships and driving product success.

✅ Core Competencies:

• Strong analytical skills, with experience in data-driven decision-making and performance optimization.

• Excellent presentation, communication, and negotiation skills.

• Ability to articulate complex technical and business solutions to diverse stakeholders, including C-level executives.

• Self-motivated, strategic thinker with a passion for problem-solving and innovation.

• Experience working across global markets, time zones, and multicultural environments.