Senior Fashion Consultant

Location: Dubai, UAE
Employment Type: Full-Time
Industry: Luxury Retail

Chalhoub Group is looking for a passionate and client-focused Senior Fashion Consultant to deliver exceptional luxury experiences while driving sales performance across its retail portfolio. This role is suited to an experienced luxury retail professional who excels in clientelling, CRM-driven selling, and omni-channel engagement, and who leads by example on the shop floor.

As a Senior Fashion Consultant, you will play a key role in achieving sales targets, strengthening long-term client relationships, and supporting customer experience initiatives that reflect the Group’s commitment to excellence.

Key Responsibilities

• Achieve and exceed individual and store sales targets while delivering an elevated guest experience

• Build and nurture long-term client relationships through personalized service and omni-channel engagement

• Collect and analyze customer insights, including buying behavior, top sellers, and slow movers, to support business reviews

• Provide pre-buying feedback on product selection based on customer demand and market trends

• Actively contribute to CRM, clientelling, and loyalty initiatives, ensuring accurate data capture and follow-up

• Promote and enroll customers in the MUSE loyalty program and stay updated on digital and app offerings

• Ensure strict adherence to VM guidelines, brand standards, and store SOPs

• Support click-and-collect operations, ensuring SLAs are consistently met

• Drive sell-through and stock efficiency within the store

• Support in-store marketing events, activations, and brand campaigns

• Stay informed on brand social media activity, launches, and seasonal campaigns

• Contribute insights on store performance, highlighting opportunities for improvement

• Support customer experience (CX) initiatives and drive strong eNPS results through service excellence

What You’ll Need to Succeed

• 2+ years of experience in luxury fashion retail

• Strong command of English, with Russian or Arabic language skills highly preferred

• Proven experience in CRM systems, clientelling, customer journeys, and KPI-driven sales

• Strong understanding of luxury service standards and personalized customer engagement

• Confident, polished communicator with strong interpersonal skills

• Results-driven mindset with a passion for fashion, brands, and customer experience

What We Can Offer You

At Chalhoub Group, we invest in your growth and success. You’ll benefit from:

• Career development and internal mobility across brands and regions

• Continuous learning and development opportunities

• A people-first, inclusive workplace culture

• Competitive benefits including health care, education support, flexible working policies, and exclusive employee discounts

Inclusion & Diversity

Chalhoub Group celebrates diversity of thought, culture, and perspective. We are committed to creating an inclusive environment and ensuring equal opportunity for all applicants, regardless of gender, age, nationality, religion, or background.

About Chalhoub Group

Founded in 1955, Chalhoub Group is the leading partner for luxury across the Middle East, operating across fashion, beauty, jewellery, watches, eyewear, and lifestyle categories. With a strong omnichannel presence and a deep commitment to innovation, sustainability, and people development, the Group continues to redefine luxury retail experiences across the region.