About Chalhoub Group

For over 70 years, Chalhoub Group has been a leading partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group manages more than 10 owned brands and partners with over 400 international luxury brands across fashion, beauty, jewellery, watches, eyewear, and lifestyle categories.

With over 950 retail stores, e-commerce platforms, and mobile applications, Chalhoub Group continues to shape the future of luxury retail through innovation, digital transformation, and sustainability. The Group employs more than 16,000 professionals across eight Middle Eastern countries and is recognized as a Great Place to Work®.

About the Role

The Senior Associate – Digital Learning plays a pivotal operational role within the Digital Academy, ensuring seamless coordination, reporting accuracy, and continuous improvement of digital and blended learning initiatives.

This position focuses on operational excellence, learning data governance, stakeholder coordination, and process optimization. The role serves as a key anchor for day-to-day Digital Learning activities while supporting reporting and compliance initiatives.

Key Responsibilities

Digital Academy Operations

• Manage day-to-day operations of the Digital Academy

• Act as the primary point of contact for digital learning queries

• Ensure smooth execution of digital and blended learning programs

• Maintain LMS accuracy, hygiene, and data integrity

• Identify and proactively resolve operational issues

Learning Data & Reporting

• Prepare and deliver recurring learning dashboards and reports

• Ensure data validation, accuracy, and governance standards

• Manage learning data trackers and templates

• Support compliance reporting and high-priority eLearning initiatives

• Respond to ad hoc data and reporting requests

Stakeholder Coordination

• Coordinate with trainers, SMEs, and business stakeholders

• Track timelines, dependencies, and program milestones

• Maintain visibility of risks, issues, and progress

• Support communication with learners and internal teams

Continuous Improvement & Insights

• Compile data for leadership reviews and learning insights packs

• Identify operational inefficiencies and recommend improvements

• Support leadership discussions with structured learning insights

Platform & Process Governance

• Support testing and rollout of LMS enhancements and automations

• Conduct user acceptance testing (UAT) and readiness checks

• Maintain and update Digital Academy SOPs

• Ensure documentation consistency and knowledge transfer

What This Role Does Not Own

• Learning strategy or roadmap decisions

• Platform development or coding

• Content design ownership

• Executive-level insight interpretation

Requirements

Required

• Bachelor’s degree or equivalent professional experience

• Strong experience in learning operations, coordination, or reporting

• High attention to detail with strong data accuracy focus

• Experience with LMS platforms and reporting tools

• Advanced Microsoft Excel skills

• Working knowledge of Power BI

• Strong organizational and stakeholder management skills

• Ability to work independently and prioritize effectively

Preferred

• Experience in corporate L&D or HR environments

• Familiarity with learning analytics and reporting

• Exposure to process improvement initiatives

• Power Query familiarity

• Basic SQL capability for reporting and data extraction

Core Technical Competencies

• Advanced Excel (pivot tables, lookups, large datasets, reporting templates)

• Power BI (dashboard usage, data validation, refresh cycles)

• Power Query (data cleaning, automation processes)

• SQL for reporting (LMS data extraction and aggregation)

Job Details

• Location: Dubai, UAE

• Employment Type: Full-Time

• Industry: Retail / Luxury

• Function: HR, Recruitment & Training (Digital Learning Operations)

• Nationality: Open to all nationalities

Why Join Chalhoub Group?

Chalhoub Group offers competitive benefits including healthcare, education contributions, flexible working policies, employee discounts, and extensive internal mobility opportunities. The Group is committed to diversity, equity, inclusion, and sustainability, including a pledge to achieve Net Zero by 2040.