Kerzner International Management
Dubai , UAEJob Title: Reservations Manager – Rooms
Job Description:
Join Atlantis The Palm, an iconic luxury destination in Dubai, where we create extraordinary experiences that exceed guest expectations. Nestled between the turquoise waters of the Arabian Gulf and the Dubai skyline, Atlantis is a world of adventure, discovery, and unparalleled service.
We are seeking an experienced and dynamic Reservations Manager – Rooms to lead our reservations department. If you have a passion for hospitality, leadership, and revenue optimization, this is your opportunity to be part of a world-class team!
Key Responsibilities:
📞 Reservations Management
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Oversee daily operations of the reservations team, ensuring seamless efficiency.
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Maximize room revenue by implementing effective sales and pricing strategies.
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Maintain and enforce Standard Operating Procedures (SOPs) for consistent service quality.
👥 Team Leadership & Training
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Recruit, train, and develop a high-performing reservations team.
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Conduct performance management, coaching, and disciplinary actions as needed.
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Motivate and empower the team to deliver exceptional guest experiences.
💡 Operational Excellence
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Track no-shows, late cancellations, commissions, and rate loading.
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Manage Booking.com, WHL market segments, package creation, and group reservations.
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Collaborate with the Reservations Director to align with business objectives.
🛎 Guest Satisfaction & Problem-Solving
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Address guest inquiries and resolve complaints efficiently.
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Ensure a seamless booking experience across rooms, F&B reservations, and VIP requests.
About You:
✔ 2-3 years of experience in a managerial role overseeing reservations/customer service teams in a luxury hotel or call center.
✔ 8+ years of experience in reservations, revenue management, or hospitality operations.
✔ Proven ability to lead teams, drive performance, and implement operational improvements.
✔ Strong knowledge of room reservation metrics, processes, and booking systems.
✔ Experience managing rate structures, cancellations, third-party platforms (e.g., Booking.com), and revenue optimization.
✔ Exceptional communication, problem-solving, and leadership skills.
Why Join Atlantis Dubai?
🏝 Work at one of the world’s most luxurious resorts.
🚀 Fast-track career growth in an internationally recognized hospitality brand.
💎 Be part of a team that creates unforgettable guest experiences.
🌍 Engage with a diverse clientele from around the globe.
