Rose Rayhaan by Rotana is a premier hotel brand known for its commitment to excellence and guest satisfaction. We pride ourselves on delivering exceptional hospitality experiences in the heart of Dubai. Join our dynamic team and contribute to maintaining our reputation for outstanding service.

Job Overview

We are seeking a passionate and dynamic Reservations Agent to handle guest room reservations efficiently and provide extraordinary customer service. You will play a key role in managing bookings, handling inquiries, and ensuring smooth communication across all reservation channels.

Key Responsibilities

• Process and confirm guest room reservations received via phone, letter, or fax.

• Accurately input all reservations into the system, recording all necessary details.

• Handle inquiries, complaints, and special requests related to reservations professionally.

• Stay updated on hotel promotions and apply correct rate structures and rate management policies.

• Maintain organized filing systems and prepare reports as requested by the Reservations Manager or Supervisor.

• Promote the hotel’s facilities and maintain excellent public relations to maximize business.

• Keep an accurate and up-to-date room status at all times.

• Ensure all incoming calls and emails are answered promptly according to Rotana standards.

• Coordinate visa requests for hotel guests in compliance with hotel policies.

• Identify and act on up-selling opportunities to enhance revenue.

Qualifications & Skills

• Diploma or degree in hospitality or related field.

• Previous experience in hotel reservations preferred.

• Computer literate with proficiency in reservation software.

• Excellent communication skills in English; additional languages are a plus.

• Customer-focused with a proactive, courteous, and approachable attitude.

• Ability to work independently within a structured environment.

• Strong teamwork, responsibility, adaptability, and customer service skills.