Network International is seeking a Relationship Manager to manage and generate new acquiring business from the Retail Sector in the UAE. The role will focus on growing the market share within various retail segments, including luxury retail, supermarkets, and jewelry. The Relationship Manager will also be responsible for cross-selling value-added services (VAS) and ensuring the profitability of enterprise accounts.

Key Responsibilities:

• Account Management: Serve as the main point of contact for merchants, resolving issues promptly and ensuring expectations are met

• Revenue Generation: Focus on cross-selling and increasing revenue for each merchant

• Market Research: Monitor market intelligence and identify opportunities to improve NI products and solutions

• Business Case Development: Analyze costs and profitability for enterprise accounts

• Customer Support: Address payment solution inquiries and escalate issues when necessary

• Collaboration: Work with internal units to ensure smooth client interactions and issue resolutions

• Performance Tracking: Achieve retail sector revenue targets and ensure merchants participate in relevant surveys and events

Required Qualifications & Skills:

• Experience: 5+ years in the card industry with a focus on customer service

• Industry Knowledge: Strong understanding of payment solutions and the payments industry

• Commercial Acumen: Ability to assess profitability and cost for enterprise accounts

• Communication Skills: Excellent problem-solving, communication, and multitasking abilities

• Tech Proficiency: Proficient in Microsoft PowerPoint, Word, and Excel

• License: UAE Driver’s License is required