Emirates NBD is hiring a Relationship Associate Officer for a full-time, on-site position. In this role, you will provide exceptional customer service, answer inbound calls promptly, and resolve customer complaints regarding banking products and services. The position requires strong communication skills, the ability to handle customer inquiries efficiently, and the ability to work on rotational shifts and weekends. The role offers a competitive salary, incentives, health insurance, and career development opportunities.

Key Responsibilities:

• Provide exceptional customer service experience by answering inbound calls

• Respond to customer inquiries regarding banking products and services

• Resolve customer complaints efficiently, escalating complex cases when needed

• Accurately record customer information and interactions

• Identify opportunities to improve customer experience and streamline processes

• Adhere to established procedures and comply with data privacy policies

Qualifications & Skills:

• Any Diploma or Bachelor’s degree

• Excellent English communication skills (written and verbal)

• Ability to work on rotational shifts and weekends

• Strong problem-solving and interpersonal skills

• Proactive and customer-centric approach

• Available to join immediately

Bonus Points:

• Previous experience in a customer service role, preferably in banking

Benefits:

• Competitive salary

• Incentives based on KPIs

• Health insurance

• Career development opportunities

• ENBD Employees’ staff benefits