Premier Inn, the UK’s largest hotel brand with a growing presence in the Middle East, is hiring a Receptionist for its Dubai Dragon Mart location. This full-time, on-site role is perfect for a hospitality professional with a warm personality, strong attention to detail, and a passion for delivering exceptional guest experiences. As the first point of contact for guests, you’ll play a key role in creating a welcoming and efficient front desk environment.

Key Responsibilities:

• Greet and welcome guests, visitors, and suppliers with warmth and professionalism
• Answer telephone calls and guest queries, providing accurate information on promotions, room rates, and local activities
• Process reservations, cancellations, and payments in line with cash handling procedures
• Identify corporate leads and build long-term guest relationships
• Promote online guest feedback and monitor reviews for service improvement
• Perform general office duties including correspondence, filing, and maintaining reception supplies
• Communicate effectively with all departments to ensure smooth service delivery
• Ensure guest safety in accordance with hotel safety procedures

Required Skills and Qualifications:

• Minimum 1 year of experience as a hotel receptionist in a front office department
• Proficiency in Opera PMS is preferred
• Fluent in Arabic (speaking, reading, and writing)
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work independently and collaboratively under pressure
• Customer-focused with a proactive and flexible approach

Company Details:
Premier Inn operates over 900 hotels across the UK, Germany, UAE, and Qatar. In the UAE, it is a joint venture between Emirates Group and Whitbread PLC. With 11 hotels in the region and more on the way, Premier Inn is known for its award-winning service, career development opportunities, and commitment to creating memorable guest experiences. The company fosters a culture of internal growth and values-driven hospitality.

Benefits:

• Competitive salary package
• Accommodation and transportation
• Medical insurance (including dental)
• Annual air tickets
• Work-life balance with structured hours
• Career development and internal promotion opportunities