Premier Inn is the UK’s largest hotel brand, with over 900 hotels across the UK, Germany, UAE, and Qatar. Operating under a strategic partnership between Emirates Group and Whitbread PLC, Premier Inn is committed to delivering exceptional guest experiences while fostering career growth for its employees.

Role Description:
This is a full-time, on-site role for a Receptionist at Premier Inn Dubai Dragon Mart. The receptionist will be responsible for:

• Greeting and welcoming guests, visitors, and suppliers with a warm and professional approach
• Handling guest inquiries, providing information on promotions, room prices, and local activities
• Processing reservations and cancellations efficiently
• Managing payments in accordance with cash handling procedures
• Identifying corporate leads and building long-term relationships
• Driving online guest feedback and promoting customer engagement
• Coordinating with departments to ensure smooth service delivery
• Maintaining reception supplies and stationeries
• Ensuring guest safety in line with company procedures

Qualifications:

• Minimum 1 year of experience as a hotel receptionist in the front office department
• Knowledge of Opera (PMS)
• Fluency in Arabic (speaking, writing, and reading)
• Customer-oriented approach with strong communication skills
• Attention to detail and ability to work under pressure
• Proactive and excellent organizational skills

Benefits:

• Competitive salary package
• Accommodation and transportation
• Medical insurance (including dental)
• Annual air tickets
• Work-life balance with flexible hours
• Career growth opportunities within Premier Inn’s global network