Hilton is a global leader in the hospitality industry, with a commitment to delivering exceptional service and creating remarkable experiences for guests worldwide. From luxury resorts to mid-priced hotels, Hilton has been providing top-tier hospitality for nearly a century. The company’s vision is “to fill the earth with the light and warmth of hospitality,” and it unites its team members in creating extraordinary experiences for guests every day.

About the Job:

We are looking for a Receptionist to join the team at DoubleTree by Hilton Sharjah. As a receptionist, you will be the first point of contact for guests and will be responsible for providing exceptional service from check-in through check-out. Your role will also involve completing necessary audits and ensuring smooth operations at the reception.

Key Responsibilities:

• Guest Reception Services: Ensure a seamless reception experience for guests, including check-in and check-out procedures.

• Guest Queries: Address guest queries promptly and efficiently, ensuring positive outcomes.

• Feedback Management: Keep the Front Office Manager and Reception Supervisors informed of any relevant feedback from guests or other departments.

• Customer Service Excellence: Maintain a high level of customer service at all times.

• Training Support: Attend training courses and assist with the training and development of the Night Team.

• Hotel Knowledge: Demonstrate knowledge of room categories, rates, packages, promotions, and hotel facilities.

• Up-Selling: Maximize room occupancy through up-selling techniques and promotion of hotel services.

• Payment Handling: Follow the correct procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel policies.

• Security & Compliance: Ensure compliance with hotel security, fire regulations, and health and safety standards.

• Brand Standards: Follow company brand standards and assist other departments when necessary.

What We Are Looking For:

The ideal candidate will have the following qualifications and attributes:

• Experience: Previous experience in a customer-focused industry.

• Communication Skills: Strong verbal and written communication skills.

• Customer Service: A commitment to delivering exceptional customer service.

• Language Skills: Arabic speaker is preferred.

What Will It Be Like to Work for Hilton?

At Hilton, we are dedicated to providing the best experiences for both our guests and team members. Our mission to create extraordinary hospitality experiences is supported by a strong team culture that values each member. By joining Hilton, you become part of a global family of professionals dedicated to excellence and growth.

Work Location:

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites

Schedule:

Full-time