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Accor is looking for a friendly and dedicated Receptionist to join their team at one of their prestigious hotels in Dubai. The ideal candidate will be responsible for providing exceptional customer service, handling check-ins and check-outs, and ensuring a smooth and enjoyable experience for all guests.
Key Responsibilities:
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Greet guests on arrival and departure, ensuring personalized, courteous service.
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Process check-ins and check-outs efficiently and professionally.
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Maintain guest information in the system and handle any necessary updates.
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Perform cashiering duties, foreign exchange transactions, and night audits tasks.
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Handle walk-in and phone-in reservations, ensuring smooth booking processes.
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Address and resolve guest complaints or requests promptly and professionally.
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Issue guest room key cards and manage guest security.
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Provide assistance at the Information counter, Foreign Exchange, Business Center, and other departments as needed.
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Ensure the cleanliness and orderliness of the front office area.
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Collaborate with team members to ensure smooth operations across shifts.
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Communicate guest needs and special requests to the relevant departments.
Required Qualifications:
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Proven work experience as a Receptionist, Front Office Representative, or similar role.
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Professional attitude and appearance.
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Strong written and verbal communication skills.
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Resourceful and proactive in resolving issues.
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Excellent organizational skills and the ability to multitask.
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Time-management skills with the ability to prioritize tasks.
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Proficiency in Russian is preferred but not required.
Company Overview:
Accor is a global leader in hospitality, offering a wide range of opportunities and a culture of inclusivity and growth. Join Accor and contribute to their mission of providing exceptional guest experiences worldwide.
What’s In It For You:
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Employee benefit card offering discounted rates at Accor properties globally.
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Learning programs through Accor Academies.
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Career development opportunities both within the property and across the world.
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Engagement in Corporate Social Responsibility activities, such as Planet 21.
