Quality Assurance Specialist – Operational Excellence

Employment Type:

Full-Time
Location: Dubai, UAE

Job Summary:

Our client, a prominent business services provider in Dubai, is seeking a Quality Assurance Specialist to uphold service excellence, improve operational processes, and ensure compliance with industry standards. This role is pivotal in driving continuous improvement and optimizing client satisfaction through quality management.

Key Responsibilities:

• Develop, implement, and maintain quality control systems to ensure compliance with performance and service standards.

• Evaluate and monitor workflows and processes for continuous improvement opportunities.

• Apply client service tools and techniques to enhance customer experience and satisfaction.

• Conduct regular audits and quality checks to identify gaps and enforce corrective measures.

• Ensure adherence to regulatory and industry best practices across departments.

• Collaborate cross-functionally to ensure alignment with quality benchmarks and KPIs.

Requirements:

• 4–7 years of experience in a quality assurance or control role.

• Proven knowledge of performance standards and quality frameworks.

• Prior experience in business setup or Freezone environments is an advantage.

• Skilled in CRM platforms, including Convolo, with strong computer literacy.

• Excellent communication skills with high attention to detail.

• Fluent in English; Arabic proficiency is a plus.

• Minimum qualification: Secondary school certificate; Bachelor’s degree preferred.

• Working Hours: 8:00 AM – 5:00 PM