DoubleTree by Hilton Resort & Spa Marjan Island is seeking a Quality Manager to enhance guest satisfaction, monitor quality standards, and drive process improvements. The role involves overseeing guest feedback, implementing quality procedures, and ensuring brand compliance across hotel operations. This is an exciting opportunity to be part of a prestigious global hospitality brand known for delivering exceptional service.

Key Responsibilities:

✅ Develop and implement quality standards and performance improvement strategies.
✅ Monitor guest feedback and online reputation to enhance customer experience.
✅ Lead training sessions for new and existing employees on quality improvement.
✅ Assist in Hilton brand audits and quality assurance assessments.
✅ Ensure consistency in service excellence, brand standards, and process optimization.
✅ Work closely with PR, Communications, and Guest Relations to improve guest engagement.
✅ Analyze industry trends and implement best practices in hospitality quality management.

Qualifications & Skills Required:

🎓 Education: Degree in Business Administration, Hotel Management, or a related field.
🏨 Experience: 3-5 years in hospitality industry, with leadership experience preferred.
📊 Skills: Strong data analysis, quality management, and process improvement capabilities.
💻 Tech Proficiency: Expertise in Windows Applications, MS Office Suite, and reporting tools.
🗣 Communication: Excellent verbal, written, and public speaking skills.
🔍 Attention to Detail: Ability to analyze and interpret data effectively.

Why Work for Hilton?

✔ Global Brand Leader – Over 8,300 properties worldwide.
✔ Career Growth & Training – Ongoing learning and development opportunities.
✔ Exclusive Employee Benefits – Includes Go Hilton Team Member Travel Program with discounted hotel stays, free meals in the staff cafeteria, and employer-sponsored residency and work permits.

This is a fantastic opportunity to join Hilton’s award-winning hospitality team in a key leadership role!