HOSPITALITYEXPERT is a hospitality-driven organization specializing in property management, vacation rentals, and service excellence across multiple regions. The company supports a wide range of short-term rental operations and works closely with international teams across Dubai, India, Jamaica, and additional global markets. They prioritize high-quality guest experiences, operational efficiency, and compliance with industry standards.

Job Description:

The Property Coordinator will oversee vacation rental operations and property management tasks, ensuring seamless guest experiences and efficient property upkeep. The role includes managing check-ins/checkouts, coordinating maintenance, preparing units for guests, liaising with internal and external teams, and handling property sourcing for short-term rentals. This position requires strong organizational, communication, and multitasking skills, with the ability to handle daily operations in a fast-paced environment.

Key Responsibilities:

Vacation Rentals Operations:

• Oversee all checkouts including cleaner scheduling, guest departure tracking, unit inspection, and cleaning supervision.

• Report property irregularities and coordinate necessary repairs.

• Manage guest issues promptly, ensuring quick and effective resolution.

• Assist with cleaning, laundry, linen preparation, and unit readiness as needed.

• Review Checkout Forms and action required repairs or updates.

• Handle accommodation & upselling service bookings across India, Dubai, Jamaica, and future territories.

• Respond to daily guest inquiries through CM.com (Mobile Service Cloud).

• Maintain strong working knowledge of Hostaway, Airbnb, Booking.com, VRBO, and Expedia.

• Liaise with guests before and after check-in—sharing maps, check-in instructions, and additional information.

• Manage guest registration requirements with buildings or relevant authorities.

• Ensure timely towel/linen changes and complimentary cleanings.

• Track guest check-in form completion and update booking groups accordingly.

• Follow up on Credit Card bookings, ensure CCA form signing, collect documents, and file them in Google Drive.

• Communicate with international teams and staff through WhatsApp groups regarding bookings and guest requests.

• Respond to Airbnb reviews using standardized templates.

• Ensure all Dubai properties have adequate cleaning materials.

• Conduct monthly inventory audits and update management sheets.

• Prepare monthly Tourism Dirham Fee reports.

• Coordinate check-in and check-out schedules for Jamaica operations.

• Share daily booking information with respective Security WhatsApp groups.

• Carry out basic repairs in Dubai properties.

Property Finder Responsibilities:

• Source and onboard properties suitable for short-term rental, including studios, apartments, and villas.

• Conduct property assessments for compliance with safety, layout, and furnishing standards.

• Negotiate agreements with landlords for high-performing listings.

• Coordinate with interior design and furnishing partners to upgrade properties where necessary.

• Advise owners on maximizing occupancy and revenue through amenities and pricing.

• Ensure all properties meet DTCM compliance requirements.

• Collaborate with teams to create high-impact listings, photos, and descriptions.

• Assist in setting dynamic pricing strategies based on trends, seasonality, and competition.

• Work with guest relations and operations teams to align cleaning, maintenance, and check-in processes.

• Monitor guest reviews and resolve recurring performance issues.

• Identify new popular areas, trends, and evolving guest preferences.

Services Department:

• Update service sheets daily for transport, chef services, prestocking, and massages.

• Share daily service bookings for Jamaica and transport bookings for Transport Group.

Marketing Support:

• Design and publish content on Instagram and Facebook to drive bookings.

• Maintain guest email databases using Mailchimp & Guesty.

• Send Mailchimp marketing campaigns to targeted lists.

• Update product listings and photos on REVEL, SOBE & ORDA.

Travel & Tourism Tasks:

• Manage local visa, hotel, tour, and transport bookings.

• Coordinate with suppliers and make prepayments when required.

• Communicate with clients and suppliers until service completion.

• Follow up to ensure tour satisfaction and handle feedback.

Skills & Qualifications:

• Bachelor’s degree preferred.

• Valid UAE driving license is mandatory.

• Minimum 2 years of experience in hospitality, property sourcing, leasing, real estate, or admin/HR.

• Strong written and spoken English.

• Strong negotiation, communication, and interpersonal skills.

• Knowledge of property maintenance and booking platforms.

• Proficiency in Google Sheets/Excel.

• Ability to work independently and handle pressure.

• Willingness to work overtime; flexible with days off.

• Punctual, organized, and pleasant personality.

• Strong network of landlords, developers, or real estate investors in Dubai.

Employment Details:

• Job Type: Full-Time | On-site

• Location: Dubai

• Salary: AED 6,000–7,000 per month + commission per property

• Contract: 2-year contract

• Benefits: 30 days annual leave as per UAE law

• Reporting To: Revenue Manager