Careem is seeking a Product Operations Manager to lead a team managing the Captain & Marketplace platform. The role focuses on operational health, efficiency, and continuous improvement of systems connecting customers with captains. This position combines team leadership, data analysis, process improvement, and cross-functional collaboration to ensure marketplace excellence.

Key Responsibilities:

• Lead, mentor, and grow the product operations team, fostering a culture of ownership and operational excellence.

• Oversee marketplace health and quality, tracking KPIs for matching efficiency, pricing integrity, ETA precision, and captain experience.

• Design and implement robust planning and governance processes for product operations.

• Analyze marketplace data to identify improvements and influence the product roadmap.

• Drive process improvement initiatives, including experimentation frameworks and incident resolution protocols.

• Serve as the operational liaison between Product, Engineering, Data Science, and Operations teams.

• Communicate operational progress and insights to stakeholders and leadership.

Requirements:

• 6+ years in product operations, program management, or similar roles; experience in ride-hailing or logistics is a plus.

• 2+ years of direct people management experience with a proven track record in team development.

• Strong analytical and problem-solving skills; highly data-driven.

• Proficient in SQL and familiar with data visualization tools (Tableau, Power BI) and Agile/project management tools (Jira, Trello).

• Excellent communication and stakeholder management skills.

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field.

• Ability to adapt to a dynamic environment and manage multiple priorities effectively.