Job Type: Full Time
Location: Dubai, UAE
Industry: Education
Salary: AED 4,500–5,000 (all-inclusive)

Role Overview

We are seeking a detail-oriented and proactive Process Specialist – Administration to provide centralized support across multiple departments. The role focuses on improving workflows, enhancing service delivery, and ensuring accurate, efficient administrative operations for internal stakeholders.

Key Responsibilities

Process & Service Operations

• Evaluate and streamline processes to improve efficiency and standardization across departments.

• Act as a single point of contact for internal service requests and inquiries.

• Provide administrative support across finance, HR, procurement, IT, and other functions.

Transaction & Data Management

• Handle day-to-day transactions such as invoices, reimbursements, payroll support, and vendor coordination.

• Maintain accurate data, records, and documentation while ensuring confidentiality and integrity.

Reporting & Compliance

• Track KPIs, SLAs, and operational metrics, preparing reports and recommendations for improvement.

• Ensure adherence to company policies, regulatory standards, and audit requirements.

Training & Collaboration

• Support knowledge sharing by preparing guides, training materials, and conducting user training sessions.

• Coordinate travel bookings and logistics in line with company travel policies.

Qualifications & Experience

• Minimum 3 years’ experience in administration, customer service, finance operations, HR, or related fields.

• Strong MS Office proficiency (Word, Excel, PowerPoint, email).

• Analytical mindset with solid problem-solving abilities.

• Strong communication and interpersonal skills; ability to engage with stakeholders at all levels.

• Experience with database management, event coordination, and document control.

• Background in the education sector is an advantage.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.