UPS, a Fortune Global 500 company, is seeking a Preferred Customer Associate – Emirati Talent to provide dedicated customer service for UPS Preferred accounts. This full-time, on-site role requires strong analytical skills to resolve customer inquiries related to tracing, claims, and account management. The associate will take ownership of customer concerns, ensuring resolution through effective follow-ups and outbound communication.

Responsibilities:

• Deliver one-to-one customer service for UPS Preferred accounts
• Analyze and resolve customer inquiries regarding claims and tracing
• Maintain ownership of customer cases and ensure timely resolution
• Perform outbound calls for follow-ups and issue resolution
• Work independently with strong problem-solving skills
• Communicate professionally and effectively with customers

Skills Required:

• Strong analytical and problem-solving abilities
• Excellent communication skills, both verbal and written
• Ability to manage customer cases efficiently and proactively
• Ability to work independently with minimal supervision
• Customer service experience is a plus

Company Details:
UPS is a globally recognized logistics and package delivery company, providing industry-leading services and innovative solutions. The company is committed to fostering a workplace free of discrimination, harassment, and retaliation while maintaining a rewarding and inclusive culture.

Employee Type: Fixed Term (Full-time, On-site)