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Marsh Middle East and Africa is seeking an experienced Portfolio Manager to lead and inspire a high-performing team while driving client retention, process efficiency, and operational excellence. The ideal candidate will collaborate with senior stakeholders, manage complex portfolios, and play a critical role in achieving business objectives.
Key Responsibilities:
Team Leadership:
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Manage a team of 21 direct reports, providing coaching, performance management, and career development.
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Oversee resource planning, monitor workflows, and ensure adherence to SLAs.
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Drive team productivity and accountability through mentoring and feedback.
Client Servicing:
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Oversee client retention strategies and ensure seamless service delivery for Property & Casualty accounts.
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Manage escalations and resolve complex client issues to ensure an exceptional client experience.
Stakeholder Management:
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Act as the key point of contact for high-level stakeholders across multiple business segments.
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Present monthly reports outlining team performance, key wins, and areas for improvement.
Process & Performance Optimization:
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Identify and implement process improvements to enhance efficiency and innovation.
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Apply critical thinking and change management skills to navigate a dynamic business landscape.
Minimum Qualifications:
Experience:
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8-12 years of experience in the insurance sector and client service.
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Strong background in advanced client servicing and results-driven portfolio management.
Technical Skills & Certifications:
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Expertise in change management, critical thinking, and decision-making.
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Strong leadership skills with a proven ability to manage and develop high-performing teams.
Education:
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Bachelor’s or Postgraduate Degree in a relevant field.
What Makes You Stand Out:
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Experience managing large teams and handling complex portfolios.
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In-depth knowledge of insurance broking dynamics and market trends.
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Ability to adapt quickly and bring innovative solutions to a fast-paced environment.
About Marsh Middle East and Africa:
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s leading insurance broker and risk advisor. With a presence in 130 countries and over 90,000 colleagues, Marsh McLennan generates an annual revenue of $24 billion, providing strategic risk advisory services across multiple industries.
We are committed to a diverse, inclusive, and flexible work environment, embracing hybrid work models to foster collaboration and professional development.
If you are a motivated leader who thrives in a collaborative and dynamic environment, apply now and be part of a company shaping the future of operational excellence!
