Modern Pharmaceutical LLC is seeking a dedicated and empathetic Patient Experience Specialist to enhance the quality of care by supporting and improving patient experience initiatives across various healthcare settings. This full-time, on-site role in Dubai involves working closely with patients, healthcare teams, and management to ensure that patient feedback translates into actionable improvements. The ideal candidate will have a background in nursing and experience in patient support programs.

Key Responsibilities:

• Act as a resource for healthcare team members in enhancing patient experience.

• Analyze patient feedback from surveys, complaints, advisory councils, and other channels to generate improvement recommendations.

• Provide coaching and educational support for staff and providers on patient experience principles.

• Stay updated on best practices in patient care and feedback mechanisms.

• Observe staff-patient interactions and provide constructive coaching for better communication.

• Design and deliver educational programs using adult learning principles.

• Address patient concerns and complaints with empathy and effective resolution strategies.

• Implement service recovery processes when needed to improve satisfaction.

• Conduct patient rounds to gather feedback and assess the patient experience firsthand.

Skills and Qualifications:

• Bachelor’s degree in Nursing.

• Prior experience in patient support programs (experience in Iron IV therapy is preferred).

• Strong interpersonal, communication, and problem-solving skills.

• Willingness to travel within the UAE.

• Proficiency in English; Arabic is a plus.

Key Competencies:

• Patient-Centered Communication

• Empathy & Compassion

• Healthcare Knowledge & Literacy

• Conflict Resolution and Problem Solving

• Data Analysis and Reporting

• Team Coordination & Cultural Sensitivity

This position offers a rewarding opportunity to directly impact the quality of care and patient satisfaction at one of the region’s leading pharmaceutical organizations.