Job Title: Patient Experience Executive

Company: NMC HEALTHCARE
Location: Dubai, UAE or relevant location
Job Type: Full-Time
Department: Front Office / Patient Services

Job Summary:

We are looking for a professional and empathetic Patient Experience Executive to serve as the first point of contact for patients and visitors. In this role, you will ensure a seamless registration, billing, and appointment experience while upholding the highest standards of service, data integrity, and confidentiality. You will also play a key role in managing patient inquiries, coordinating with clinical teams, and ensuring operational compliance with hospital policies and healthcare regulations.

Key Responsibilities:

Front Desk & Patient Handling

• Greet and guide patients to appropriate departments

• Manage appointment scheduling, no-show follow-ups, and confirmations

• Address non-medical patient inquiries and direct calls to appropriate personnel

• Assist with new patient registration and update existing records

Billing & Insurance

• Verify insurance eligibility and collect co-payments and outstanding dues

• Generate invoices and ensure accurate billing for consultations and treatments

• Issue claims and reimbursement forms to patients

• Handle cash, card, and cheque transactions in compliance with finance protocols

Administrative Support

• Respond to emails and calls promptly and professionally

• Maintain an organized and confidential reception area

• Utilize the Hospital Information System for scheduling, roster tracking, and patient record access

• Follow hospital policies, especially in areas of infection control and patient safety

Quality Assurance & Compliance

• Participate in hospital training programs and continuous quality improvement activities

• Maintain high accuracy in data handling while ensuring confidentiality and privacy

• Adhere to NMC and JCI standards in all interactions and recordkeeping

Requirements:

• Diploma or degree in any discipline (Healthcare-related fields preferred)

• 1–2 years of experience in a front office, patient service, or customer service role in a healthcare setting

• Excellent communication and interpersonal skills

• Proficiency in MS Office and hospital information systems

• Fluent in English (Arabic is a plus)

• Strong organizational skills and ability to manage high-pressure environments