Job Title: Part Supervisor

Role Overview:

We are looking for a dynamic and results-driven Part Supervisor to join our Toyota team in Dubai, Al Badia. As a key player in the parts division, you will ensure exceptional customer service, drive parts supply and revenue growth, and enhance customer retention. This role involves managing retail counters and workshop operations while delivering top-tier solutions to our valued customers.

Key Responsibilities:

✅ Drive Sales & Revenue:

• Achieve financial targets by strategically upselling parts and accessories.
• Control discounts and pricing strategies to maximize profitability.
• Promote aftermarket products to enhance customer value.

✅ Enhance Customer Loyalty:

• Build long-term relationships by offering expert consultation on parts and maintenance schedules.
• Ensure accurate and timely recommendations to improve customer satisfaction.

✅ Ensure Operational Excellence:

• Coordinate with Service Advisors, Job Controllers, and Technicians to track parts availability and orders.
• Monitor vehicle progress to ensure smooth and on-time delivery of parts.

✅ Maintain Compliance & Quality Standards:

• Adhere to Standard Operating Procedures (SOPs), Company Policies, and Distributor Programs.
• Maintain high-quality standards for a world-class customer experience.

✅ Optimize Stock & Revenue:

• Monitor daily sales orders and reservations to maintain optimal stock levels.
• Prevent financial risks through accurate inventory management.

✅ Leverage Technology for Efficiency:

• Use SAP systems to accurately capture customer details and streamline operations.
• Maintain proficiency in Electronic Parts Catalogue (EPC) for efficient part identification and ordering.

Skills & Qualifications:

✅ Educational Background:

• Diploma, Bachelor’s Degree, or Automotive Engineering Degree.

✅ Experience:

• Minimum 5 years in spare parts operations, preferably as a Parts Supervisor.
• Strong product and process knowledge in the automotive industry.

✅ Technical & Software Proficiency:

• Experience with SAP and Electronic Parts Catalogue (EPC).
• Strong skills in MS Office (Excel, Word, PowerPoint).

✅ Language & Communication:

• Strong English communication skills (written & spoken).
• Ability to interact professionally with customers and internal teams.

Why Join Us?

🚗 Work with a globally recognized automotive brand – Toyota
📈 Career growth opportunities in a high-performance team
💰 Competitive salary, incentives, and benefits package
🏆 Opportunity to shape customer experience and drive revenue growth