Job Type: Full Time
Location: Dubai, UAE
Industry: Engineering Services / Integrated Facilities Management
Job Function: Engineering – Mechanical & Electrical (MEP)
Nationality: Open

We are recruiting an experienced Operations Manager (MEP) to lead end-to-end Integrated Facilities Management (IFM) operations for high-rise residential and mixed-use developments in Dubai. This senior role requires strong technical expertise, people leadership, and commercial acumen to deliver high-quality hard services while maintaining safety, compliance, and client satisfaction.

Reporting to senior management, the Operations Manager will oversee multiple sites, manage operational teams, and act as the primary client liaison, ensuring service excellence, cost control, and continuous operational improvement.

Key Responsibilities

Operations & Service Delivery

• Lead and manage hard services (MEP) operations across assigned residential and mixed-use sites

• Ensure service delivery aligns with FM contracts, SLAs, KPIs, and statutory compliance requirements

• Conduct regular site inspections, audits, and performance reviews to maintain service quality and safety

• Manage site handovers and takeovers, ensuring seamless operational transitions

Client & Stakeholder Management

• Act as the main point of contact for clients on all operational matters

• Build and maintain strong client relationships to ensure satisfaction and contract retention

• Handle escalations professionally and implement corrective actions in a timely manner

People, Cost & Performance Management

• Lead manpower planning, resource allocation, and team performance management

• Prepare and manage operational budgets, ensuring cost control and efficiency

• Support invoicing, reporting, and financial tracking in coordination with commercial teams

Strategic Planning & Business Growth

• Collaborate with FM Managers to develop operational strategies and improvement plans

• Contribute to business development initiatives, identifying opportunities for service expansion

• Support continuous improvement initiatives to enhance operational efficiency and customer experience

What You’ll Need to Succeed

Qualifications & Experience

• Minimum 10 years’ experience in Facilities Management technical roles

• At least 4–5 years in a management-level position within the FM industry

• UAE-based FM experience is mandatory

• Bachelor’s degree in Mechanical or Electrical Engineering (essential)

• Strong knowledge of FM contracts, SLAs, KPIs, and compliance standards

• Proven business development exposure with experience in creating and growing client opportunities

• Strong leadership, communication, and client management skills

Salary & Benefits

• Salary: AED 25,000 – 30,000 per month (inclusive of fixed allowances)

• Benefits: Visa, medical insurance, annual flight ticket

About the Company

Big Fish is a specialist recruitment consultancy known for delivering consistent, high-quality recruitment services across the UAE. With deep regional expertise and industry-focused consultants, Big Fish builds long-term relationships based on trust, integrity, and professional excellence.