Partora, the GCC’s first AI-powered automotive spare parts marketplace, is seeking an Operations Manager to lead the Dubai office. The role focuses on vendor onboarding, logistics coordination, customer satisfaction, and cross-team management, ensuring smooth execution as Partora scales across the UAE and GCC.

Key Responsibilities:

• Lead vendor onboarding, managing a team to sign up scrapyards, used parts dealers, and OEM suppliers.

• Oversee logistics, including courier partnerships and branded fleet operations (Partora Express).

• Develop and implement SOPs for onboarding, order tracking, refunds, and service quality.

• Ensure timely resolution of buyer and seller queries to maintain high customer satisfaction.

• Manage and support sales, marketing, and support teams in Dubai office.

• Provide weekly performance reports on vendor growth, order volume, and customer satisfaction.

• Ensure compliance with UAE regulations, VAT processes, and KYC requirements.

Skills and Qualifications Required:

• Bachelor’s degree in Business Administration, Supply Chain, or related field.

• 2+ years’ experience in operations, logistics, or marketplace management (automotive or e-commerce preferred).

• Strong leadership and people management skills.

• Fluent in English; Arabic, Urdu, or Hindi is a plus.

• Good understanding of UAE market dynamics, preferably in automotive.

• Ability to multitask, problem-solve, and execute quickly in a fast-paced startup environment.

Employment Type: Full-time, On-site