Job Title: FinTech Operations Manager

Job Description:

Join NoDisputes and take the lead in streamlining chargeback management for a seamless e-commerce experience. As a trusted partner of Ethoca and Verifi, we provide a multi-layered dispute resolution approach, redefining industry standards in efficiency and innovation.

As the Operations Manager, you will play a key role in optimizing business processes, driving operational efficiency, and scaling workflows to support company growth. Working closely with product teams and key stakeholders, you will identify bottlenecks, improve workflows, and align operations with business goals.

This role is ideal for a FinTech operations expert with 5+ years of experience, strong leadership skills, and a passion for process optimization and problem-solving in a fast-paced environment.

Key Responsibilities:

🚀 Operational Efficiency & Process Optimization

• Develop, implement, and refine operational processes to drive efficiency and scalability.

• Establish standard operating procedures (SOPs) and best practices to enhance workflows.

• Identify bottlenecks and proactively implement solutions to improve performance.

📊 Cross-Functional Collaboration

• Work closely with the product team to align operations with product roadmaps and KPIs.

• Facilitate smooth cross-department collaboration to execute projects efficiently.

• Support HR & talent acquisition in workforce planning and operational needs.

📈 Business Strategy & Growth Support

• Ensure operations align with overall business goals and growth strategies.

• Optimize dispute resolution processes for better client and partner experiences.

• Analyze operational data and trends to drive decision-making and continuous improvement.

Preferred Qualifications:

✔ 5+ years of operations management experience in the FinTech sector
✔ Strong expertise in process improvement and operational efficiency
✔ Excellent stakeholder management and leadership skills
✔ Proactive problem-solver with analytical and strategic thinking
✔ Experience in fast-paced, high-growth environments
✔ Bachelor’s degree in Business, Finance, or Operations Management

🌍 Preferred Candidates:
Applicants from Anglophone, Eastern European, Western European, European Union, and Russian Federation countries are encouraged to apply.