Careem, the leading tech platform building the Everything App for the Middle East, is hiring an Operations Lead in Dubai to support the growth of its Grocery vertical. Since 2012, Careem has impacted over 70 million customers and empowered 2.5 million Captains across 70+ cities in 10 countries. This role offers the opportunity to work on a fast-growing startup within Careem, focused on daily essentials and delivery optimization.

As Operations Lead, you’ll be responsible for analyzing performance data, maintaining operational SOPs, planning network expansions, and supporting product operations across markets. You’ll work cross-functionally with product, logistics, and regional teams to scale Careem’s dark store operations and improve operational efficiency.

Key Responsibilities:

• Build and maintain dashboards to track KPIs for dark store operations

• Analyze data using SQL and other tools to identify inefficiencies and suggest improvements

• Maintain a central knowledge base of SOPs and update based on feedback and insights

• Roll out SOPs across various markets and train local teams for consistent implementation

• Design and optimize Careem’s dark store network for scalability and efficiency

• Conduct feasibility studies and plan store expansions, relocations, and closures

• Collaborate with supply chain and logistics teams to align operational goals

• Manage product operations pipeline including configuration, experimentation, and system updates

• Measure the performance of new initiatives and recommend optimizations

Key Skills & Requirements:

• 3–4 years of experience in operations, analytics, or network planning (retail, logistics, or e-commerce preferred)

• Strong proficiency in SQL and data-driven decision-making

• Experience in network design, site selection, or scaling operations

• Excellent communication and project management skills

• Ability to train and influence cross-functional teams

• Detail-oriented, solution-focused, and highly organized

What the Company Offers:

• Work with inspiring professionals and drive regional impact

• Hybrid work model: 4 days in office, 1 day from home; 30-day remote work globally per year

• Unlimited vacation days (for individual contributor roles)

• Healthcare coverage and fitness reimbursements

• Learning and growth opportunities in a fast-paced startup culture

About the Company:
Careem is on a mission to simplify life in the greater Middle East by offering services like ride-hailing, food and grocery delivery, and payments—all in one app. As a purpose-driven organization, Careem is committed to fostering a diverse, inclusive, and empowering environment where team members can thrive and make a lasting impact in the region.