Health Nag, a fast-growing wellness brand featured on Shark Tank 2024, is hiring a Multilingual Customer Representative fluent in Arabic and English. This role is perfect for someone witty, emotionally intelligent, and customer-obsessed, with the ability to handle queries with empathy, humour, and clarity. You’ll be working six days a week in shifts, ensuring customers are cared for with a human, not robotic, touch.

Key Responsibilities:

• Respond to customer inquiries with warmth, empathy, and a dash of cheekiness.

• Resolve issues like misplaced or delayed orders, reassuring customers with genuine care.

• Know Health Nag’s product range inside out to offer accurate guidance.

• Spot and de-escalate potential customer dissatisfaction or miscommunication.

• Represent the brand voice—honest, witty, and results-driven—in every interaction.

Qualifications:

• Fluency in Arabic and English.

• Proven customer service experience with a human-centric approach.

• Comfortable working 6 days a week in either morning or evening shifts.

• Emotionally intelligent and adaptive to different customer tones and moods.

• Fast learner with strong communication and problem-solving skills.

Skills Required:

• Excellent written and verbal communication in both Arabic and English.

• Strong interpersonal skills with the ability to defuse difficult situations.

• Ability to adapt to and reflect a unique brand voice.

• Multitasking and time management in a fast-paced, remote setting.

Salary & Benefits:

• Salary: AED 5,000 – 6,500/month

• Performance Bonus: AED 500–1,000/month based on CSAT, response time, and positive reviews