Etihad Airways, the national airline of the UAE, is seeking a Medical Administrator to support and coordinate all Medical Assistance (MEDA) cases, ensuring compliance with IATA and airline medical procedures. This full-time, on-site position in Abu Dhabi involves managing medical clearances, handling passenger medical support requests, and coordinating with multiple departments to ensure safe and smooth travel experiences.

The role requires strong administrative, communication, and decision-making skills, as well as the ability to work efficiently in a 24/7 operational environment.

Key Responsibilities:

• Coordinate and process MEDA cases including stretcher (STCR) and other passenger medical support requests.

• Review MEDIFs (Medical Information Forms), obtain medical clearances, and ensure compliance with all regulations.

• Liaise with airport services, operations control, and cabin crew for seamless passenger handling.

• Manage scheduling, patient flow, and electronic medical file creation for aircrew.

• Upload and maintain medical documentation as per General Civil Aviation Authority (GCAA) requirements.

• Handle medical correspondence with patients, healthcare facilities, and regulatory authorities.

• Support procurement and contractual processes, from scope review to payment and renewal.

• Maintain billing records, insurance claims, and prepare monthly data dashboards and reports.

• Coordinate internal and outsourced projects to ensure service efficiency and customer satisfaction.

• Identify and recommend improvements in processes and service delivery.

Skills and Qualifications:

• Diploma or equivalent in Healthcare or Business (Bachelor’s degree preferred).

• 4 years of experience in healthcare administration; aviation industry experience is an advantage.

• Strong communication, organizational, and analytical skills.

• Ability to work under pressure in a fast-paced, shift-based environment.

• Proficiency in Microsoft Office and clinical management systems.

• High attention to detail and confidentiality in handling medical information.

About Etihad Airways:

Founded in 2003, Etihad Airways is the national airline of the UAE, headquartered in Abu Dhabi. The airline operates passenger and cargo services across the Middle East, Africa, Europe, Asia, Australia, and North America. Recognized globally for its service excellence, Etihad continues to grow under its Journey 2030 Strategy, aiming to double its fleet and triple passenger capacity.

Learn more at www.etihad.com

Employment Type: Full-time, On-site

Location: Abu Dhabi, United Arab Emirates