GluCare.Health is seeking a Medical Administrative/Healthcare Assistant to join its healthcare team in Dubai. This full-time, on-site role is ideal for professionals with strong administrative and organizational skills who are passionate about supporting patient care and clinical operations. The successful candidate will handle patient coordination, medical records management, administrative support, and compliance with healthcare standards. This position offers the opportunity to contribute to a dynamic healthcare environment while ensuring operational efficiency and excellent patient service.

Key Responsibilities:

Patient Coordination & Communication:

• Schedule, confirm, and manage patient appointments, including follow-ups and rescheduling.

• Address patient inquiries in person, by phone, and via email with accurate and timely information.

Medical Records Management:

• Maintain and update patient records in compliance with clinic policies and data protection regulations.

• Handle sensitive medical information securely and accurately.

• Coordinate retrieval and delivery of reports, lab results, and imaging for the healthcare team.

Administrative Support:

• Assist physicians and healthcare staff with document preparation and reporting.

• Manage clinic correspondence, including emails, memos, and mail distribution.

• Oversee office supplies and equipment to ensure availability and functionality.

Operational Support:

• Monitor daily clinic schedules and support efficient appointment management.

• Coordinate with laboratory, pharmacy, and imaging departments to streamline patient services.

• Assist in organizing meetings, training sessions, and clinic events.

Quality Assurance & Compliance:

• Adhere to UAE healthcare regulations, clinic policies, and protocols.

• Support initiatives for improving patient satisfaction and clinic efficiency.

• Conduct clinical questionnaires and ensure infection control practices are followed.

Requirements:

• Diploma or degree in healthcare administration, medical assisting, or related field.

• Certification in medical administration is an advantage.

• Minimum 2 years’ experience in a similar role, preferably within a healthcare setting.

• Familiarity with medical terminology, clinical workflows, and EMR/EHR systems.

• Proficiency in MS Office (Word, Excel, Outlook).

• Excellent communication and interpersonal skills.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

About the Company:
GluCare.Health is a leading healthcare provider in Dubai, known for delivering innovative patient-centered care. With a focus on advanced medical technology and holistic health solutions, GluCare.Health is dedicated to ensuring high-quality care, operational excellence, and patient satisfaction across its services.