Job Title: Marketing & Administrative Coordinator

Job Description:

Join Marriott Vacations Worldwide, a global leader in vacation ownership, and help create exceptional guest experiences. We are currently seeking a Marketing & Administrative Coordinator to serve as the front-facing representative of our brand, combining reception, client coordination, and marketing administration duties in a dynamic, guest-focused environment.

In this role, you will be the key liaison between guests, internal teams, and marketing initiatives. You will manage communication, support data entry and reporting, and ensure smooth coordination between marketing and client engagement processes.

Key Responsibilities:

• Act as the first point of contact for clients via phone, email, and in-person interactions.

• Manage incoming inquiries and respond with professionalism and efficiency.

• Input and manage data using Goldmine CRM and related systems (e.g., input leads, update referrals, produce reports).

• Support marketing activities by coordinating appointments, handling correspondence, and maintaining organized filing systems.

• Assist with implementation of marketing programs and local partnerships.

• Create and proofread documents, including letters, reports, and memos using Microsoft Office Suite.

• Replace reception or reservations administrators as needed.

• Generate and export weekly and daily lead reports, and update tour success records.

• Ensure smooth internal communication between marketing, sales, and executive teams.

• Handle office equipment, including phones, fax, photocopiers, and other standard office tools.

Core Competencies:

• Communication Skills: Clear verbal and written English, telephone etiquette, and professional demeanor.

• Technical Proficiency: CRM data management (Goldmine preferred), Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Customer Service Orientation: Warm and welcoming attitude with a focus on guest satisfaction.

• Organizational Skills: Time management, attention to detail, and multitasking.

• Interpersonal Skills: Team collaboration, confidentiality, and the ability to work under pressure.

Qualifications:

• Education: High School Diploma or GED equivalent.

• Experience: Minimum 1 year of relevant work in administration or hospitality.

• Language: Proficiency in English; additional languages are a plus.

• Location: Must be based in or willing to work in Dubai.