Position: Manager – Project Management (Shared Services, JVs)
Location: Dubai, United Arab Emirates
Industry: Luxury Retail | Project Delivery | Strategic Operations
Employment Type: Full-Time | Hybrid Work Model

Company Overview:
Chalhoub Group is the leading luxury retail partner in the Middle East. With over 950 retail stores, a presence in 8 countries, and a workforce of 16,000+, we represent and grow over 400 world-renowned brands across beauty, fashion, and lifestyle. As a digital-first and innovation-driven business, we’re shaping the future of luxury through technology, sustainability, and strategic partnerships.

Role Overview:

As Project Management Manager for Chalhoub Group’s Joint Ventures (JVs), you will lead the coordination and strategic delivery of shared services across JV operations. This cross-functional role acts as a bridge between JV leadership and central corporate teams, ensuring that all service and operational initiatives align with business priorities, transformation goals, and performance benchmarks.

You’ll manage a portfolio of cross-departmental projects, lead a high-performing team or matrixed contributors, and drive value through execution excellence, stakeholder alignment, and financial discipline.

Key Responsibilities:

Strategic Alignment & Leadership

• Translate Chalhoub Group’s strategic priorities into operational execution across JV entities.

• Drive measurable impact through data-driven decision-making, ROI evaluation, and service-level KPIs.

• Represent JVs in strategic forums and transformation steering committees.

Project & Program Management

• Lead end-to-end execution of key projects across ERP rollouts, digital transformation, omnichannel enablement, and operational process upgrades.

• Monitor project milestones, interdependencies, risk management, and stakeholder engagement.

• Ensure project governance, reporting, and issue resolution protocols are upheld.

Operational Excellence & Service Integration

• Oversee performance of shared services such as Technology, Legal, Omnichannel, and Finance for JVs.

• Lead resolution of escalated operational challenges with internal and external stakeholders.

• Institutionalize best practices, SOPs, and frameworks to enhance efficiency and quality.

People & Team Leadership

• Manage and mentor a high-impact team (direct and matrixed) supporting cross-functional initiatives.

• Promote a culture of accountability, ownership, and innovation.

• Align resources effectively with clear KPIs and delivery outcomes.

Financial Planning & Performance Tracking

• Own shared services budgeting, forecasting, and performance reporting.

• Conduct business case analysis, financial modeling, and investment justification for JV-related initiatives.

• Collaborate with Finance teams for strategic planning and cost optimization.

Requirements:

• 7–10 years of progressive experience in shared services, operations, or management consulting, including 2+ years in a leadership role.

• Bachelor’s degree in Business Administration, Engineering, or similar; MBA preferred.

• Proven success managing large-scale, cross-functional transformation projects.

• Familiarity with enterprise systems (SAP, Salesforce) and digital tools (e.g., Smartsheet, Power BI).

• Exceptional stakeholder management, negotiation, and team leadership skills.

• Strong analytical and financial acumen with experience in performance tracking and reporting.

• Proficiency in English required; French or Italian is a plus.

What We Offer:

• Work at a certified Great Place to Work® with a global presence in luxury.

• Access to competitive benefits including:

  • Healthcare coverage

  • Child education allowance

  • Remote & hybrid work options

  • Exclusive employee discounts