• Forescout Technologies Inc. is seeking a Manager for its Professional Services team in the UAE. The role involves leading and mentoring a team of Professional Services Engineers (PSEs) to deliver high-quality service, ensuring client satisfaction, and supporting project management activities. The Manager will work closely with the regional Director to enhance service delivery and oversee team performance, utilization, and profitability.

Key Responsibilities:

• Recruit, mentor, and manage a high-performing professional services team.

• Set performance goals and conduct performance reviews.

• Provide guidance on technical and project management challenges.

• Ensure the delivery of professional services that meet or exceed client expectations.

• Establish and enforce best practices, quality standards, and continuous improvement processes.

• Manage escalations and resolve service delivery issues.

• Monitor team utilization, revenue, and profitability.

• Contribute to developing the professional services strategy aligned with organizational goals.

• Identify opportunities for service expansion and innovation.

Qualifications:

• 8+ years of experience in an IT-related field.

• At least 2 years of experience as a Team Lead or Manager.

• Strong leadership, communication, and interpersonal skills.

• Experience managing multiple projects in a fast-paced environment.

• Financial acumen for budget management and forecasting.

• Strong documentation and attention to detail.

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• Fluency in Arabic.

• CISSP or similar certification is a plus.

What Forescout Offers:

• Competitive compensation package.

• Professional growth and development opportunities.

• A diverse, inclusive, and innovative work environment.

• The chance to be part of a global cybersecurity leader.

About Forescout Technologies Inc.:
Forescout is a global leader in cybersecurity, helping organizations identify, protect, and manage cyber assets. The company’s solutions support enterprise-scale cybersecurity needs, enabling businesses to secure their IT, IoT, and OT environments.

Why Join Us:
Forescout values diversity and promotes a collaborative and inclusive culture, where employees are empowered to make a global impact and grow professionally.