Employment Type: Temporary Contract | Full Time
Location: Dubai (or specify location if known)

As the first point of contact for all visitors and guests, the Lobby Services & Guest Relations Ambassador plays a key role in delivering a high-standard customer service experience. This front-of-house professional ensures smooth visitor management, efficient communication, and administrative support within a corporate environment. The role demands a proactive, polished, and service-oriented individual capable of multi-tasking while upholding a professional reception atmosphere.

Key Responsibilities:

• Greet all visitors with courtesy and professionalism; ensure proper security clearance and badge issuance.

• Register visitors in the Visitor Management System (VMS) and brief them on safety and emergency procedures.

• Notify hosts upon guest arrival and follow up if guests are not promptly collected.

• Deliver reception services from 08:30 to 17:30, ensuring efficiency in calls, emails, and walk-in interactions.

• Maintain reception area standards aligned with Cisco brand guidelines.

• Manage meeting room bookings, including scheduling, confirmations, and daily room availability updates.

• Coordinate mail handling: receive, distribute incoming post, and process outgoing mail using franking machine.

• Use Corrigo system for logging, tracking, and closing facilities-related work orders.

• Provide support for temporary badge issuance, mobile SIM/device distribution, and business card requests.

• Assist with small shipments, courier arrangements (documents only), and catering for internal events.

• Collaborate with facilities and mobility teams to ensure smooth day-to-day operations.

• Ensure adherence to health, safety, and emergency protocols, including fire exits and assembly point access.

Requirements:

• Diploma or Degree (any discipline)

• Strong verbal and written English communication skills

• Prior experience in a corporate reception or facilities support role

• Proficient in Microsoft Office and basic IT applications

• Knowledge of Corrigo or similar work order systems preferred

• Customer service focused with a proactive mindset

• Familiarity with EH&S and quality compliance procedures

• Telephone etiquette and switchboard operation skills

• Ability to multitask and prioritize in a dynamic office setting