A well-established insurance provider is seeking a Life Insurance Officer to support individual family operations, customer care, policy servicing, and back-end administrative processes. This is a full-time, on-site position based in Dubai, ideal for professionals with life insurance or Takaful experience who thrive in a dynamic and compliance-driven environment.

Key Responsibilities:

Policy Administration

• Oversee post-issuance tasks including policy issuance, endorsements, renewals, cancellations, and fund-related actions (switch/redirection).

• Ensure service request processing is accurate and timely for all life Takaful products.

Customer Servicing

• Coordinate with clients and resolve queries within 1–2 working days (TAT).

• Manage client communication, receipt posting, and retention strategies.

• Support distribution channels and enhance customer experience.

Systems & Reporting

• Prepare and deliver regular MIS reports to stakeholders and management.

• Assist with system updates, user acceptance testing (UAT), and enhancements aligned with business needs.

Claims Management

• Supervise the processing of claims and withdrawals for individual life Takaful policies.

• Ensure timely, accurate payouts while maintaining compliance with company and Shariah guidelines.

AML & Compliance

• Conduct AML screening for policy refunds, cancellations, and new business.

• Liaise with compliance teams to ensure adherence to all regulatory protocols.

Candidate Requirements:

Background & Experience

• Prior experience in the life insurance or Takaful industry is essential.

• Familiarity with individual life policy servicing, underwriting, and operational controls.

Skills

• Proficiency in Advanced Excel and reporting tools.

• Excellent interpersonal, client communication, and cross-cultural collaboration skills.

• Strong attention to detail and ability to work independently or within a team.

Job Details:

• Job Type: Full-time

• Workplace Type: On-site (Dubai, UAE)

• Industry: Insurance / Takaful / Financial Services

• Department: Operations / Policy Administration / Customer Service