Lufthansa Technik Middle East is actively hiring a Key Account Manager to oversee key customer accounts and ensure service excellence and financial performance. This full-time, on-site role in Dubai is ideal for individuals with a strong background in technical customer service, aviation maintenance, or sales. The Key Account Manager will be responsible for managing relationships, driving revenue, and leading service coordination for aircraft component solutions.

Key Responsibilities:

• Manage and support key customer accounts, ensuring services are delivered effectively

• Coordinate all customer service activities for assigned clients

• Lead or contribute to cross-functional projects and special tasks

• Prepare business plans and coordinate offers, ensuring profitability and contractual compliance

• Develop strategies to enhance customer satisfaction and loyalty

• Organize and lead regular performance reviews with customers and internal teams

• Identify upselling opportunities within existing contracts and execute marketing initiatives

• Negotiate contract adjustments and support sales processes

Requirements:

• Degree in Engineering or Business Administration (University or Technical College)

• Relevant professional experience in client servicing, technical customer service, or aviation maintenance

• Strong skills in customer service, sales, negotiation, and financial analysis

• Proficiency in flat rate pricing and commercial risk management

• Excellent analytical, organizational, and planning abilities

• Fluent in English; excellent communication and negotiation skills

• Strong MS Office and SAP proficiency

• High level of initiative, customer orientation, and intercultural competence

• Willingness to travel as needed

• Must hold a valid work permit in the United Arab Emirates

Work Type: Full-time
Work Location: On-site, Dubai, UAE

Why Join Lufthansa Technik?
Join a global leader in aviation maintenance and component services. At Lufthansa Technik Middle East, you’ll work with a talented and innovative team, shaping the future of aviation support in the region. Take your career to new heights—apply now and become part of an aviation giant.