Location: Dubai, UAE
Employment Type: Full-Time
Industry: Retail
Job Function: IT – Network Administration / Helpdesk
Salary: AED 5,000 – 6,000 per month (inclusive of fixed allowances)
Nationality: Open

A retail organisation in Dubai is seeking a reliable and service-oriented IT Support Officer to provide Level 1 and Level 2 technical support to end users. The role focuses on day-to-day IT operations, user support, and asset management within a fast-paced business environment.

The ideal candidate will be hands-on, responsive, and capable of resolving common IT issues efficiently while ensuring minimal disruption to business operations.

Key Responsibilities

• Provide Level 1 and Level 2 IT support to end users via helpdesk, phone, and onsite assistance

• Log, track, and resolve IT support tickets within agreed SLAs

• Diagnose hardware, software, and network-related issues and escalate complex cases to higher-level support or vendors when required

• Maintain accurate IT asset inventory, including hardware, software licences, and user assignments

• Support employee onboarding and offboarding from an IT perspective, including system access, equipment setup, and user account management

• Assist with routine IT maintenance, updates, and basic troubleshooting tasks

• Ensure compliance with internal IT policies and security standards

Candidate Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

• 2–3 years of experience in IT Support, IT Operations, or Helpdesk roles

• Hands-on experience with Windows operating systems, Microsoft 365, and Active Directory / Entra ID

• Strong troubleshooting, communication, and customer service skills

• Ability to manage multiple support requests in a time-sensitive environment

• Immediate availability is preferred

• Tagalog speaker preferred

• Female candidates below 35 years of age preferred

About the Company

The Talents Nation is a trusted global talent partner helping organisations identify and hire skilled professionals worldwide. With a people-first approach and strong market presence, The Talents Nation delivers dependable, results-driven hiring solutions across multiple industries.