Join the world-class hospitality team at Waldorf Astoria DIFC as a Housekeeping Order Taker. In this full-time position, you will be responsible for managing internal communications, coordinating housekeeping service requests, and ensuring timely and high-quality guest service.

You will serve as a vital link between guests, housekeeping teams, and other hotel departments, ensuring that all requests are handled efficiently and in line with luxury standards.

Key Responsibilities:

• Receive and respond to guest and team member housekeeping requests via telephone and two-way radio.

• Log, assign, and close work orders using the computerized Work Order System.

• Coordinate room readiness between housekeeping and front office for smooth check-in processes.

• Monitor alarm systems and respond to emergency calls by coordinating appropriate personnel.

• Ensure proper inventory control for guest supplies and manage requisitions.

• Manage Lost & Found items according to hotel policy.

• Maintain a courteous, professional, and helpful demeanor at all times.

• Uphold Waldorf Astoria’s high quality service and brand standards.

What We’re Looking For:

• Previous experience in customer service, administrative support, or housekeeping coordination is essential.

• Background in luxury hospitality is highly preferred.

• Strong organizational, communication, and multitasking skills.

• Calm and efficient in handling emergency situations.

• Proficiency with hotel software systems and office tools is a plus.

• Fluent in English; additional languages are an advantage.

Work Schedule: Full-Time
Work Location: Waldorf Astoria Dubai International Financial Centre
Brand: Waldorf Astoria Hotels & Resorts

About Waldorf Astoria DIFC:
Located in the heart of Dubai’s prestigious DIFC district, Waldorf Astoria DIFC delivers a unique blend of timeless elegance and modern sophistication. As part of the Hilton family, team members enjoy a culture of excellence, inclusive growth, and global career opportunities.

Diversity & Inclusion:
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.