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Sinyar Property Management is hiring a Help Desk Officer to serve as the first point of contact for facilities-related issues at the airport. The role involves coordinating service requests, ensuring compliance with safety standards, and delivering timely support to operations teams. The ideal candidate will have excellent communication skills, experience with FM software like Maximo, and the ability to handle high-volume service requests efficiently.
Key Responsibilities:
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Act as the primary liaison between airport operations, facilities management, and service providers.
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Manage and log incoming calls, emails, and tickets in Maximo or equivalent systems.
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Provide prompt and accurate solutions to client queries; escalate complex cases as necessary.
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Monitor, follow up, and report on work orders and service requests.
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Support emergency response coordination and assist in incident management.
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Prepare daily and shift-based reports, recommending operational improvements.
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Train users on helpdesk tools and ensure compliance with service standards.
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Promote a safety-first culture while ensuring customer satisfaction.
Skills & Qualifications:
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Bachelor’s degree in Business, Operations, or related field (preferred).
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Minimum 2 years of experience in helpdesk, customer service, or facilities management.
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Strong understanding of FM operations, asset lifecycle, and contract management.
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Proficiency in Maximo or similar FM software.
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Excellent communication, problem-solving, and decision-making skills.
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Ability to handle high call/email volumes and work in a 24/7 shift environment.
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Attention to detail, teamwork, and adaptability in a fast-paced setting.
Job Details:
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Employment Type: Full-time
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Work Type: On-site
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Location: Abu Dhabi, United Arab Emirates
Performance Indicators:
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Meeting service KPIs and response times.
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Accuracy in logging and reporting service requests.
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Maintaining high asset/system availability.
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Continuous improvement in helpdesk efficiency.
About the Company:
Sinyar Property Management is a trusted name in real estate and facility management services in the UAE, dedicated to operational excellence, customer satisfaction, and safety. The company ensures quality-driven solutions for both private and government sectors, emphasizing innovation and reliability.
