Healthagon Physiotherapy Center is seeking a proactive and empathetic Healthcare Administrator and Patient Relationship Officer to join their team onsite in Dubai. This full-time role combines administrative expertise with exceptional patient relationship management skills to ensure smooth clinic operations and a superior patient experience. The successful candidate will serve as the first point of contact for patients, oversee administrative processes, and collaborate with healthcare teams to deliver high-quality care and operational efficiency.

Responsibilities:

Patient Relationship Management

• Act as the primary contact for patients, addressing inquiries, concerns, and feedback professionally and empathetically

• Build and maintain strong relationships with patients to promote satisfaction and repeat visits

• Coordinate patient care plans, follow-ups, and appointments to ensure continuity of care

• Handle patient complaints promptly, escalating issues when needed

Administrative Duties

• Manage front-desk operations including registration, scheduling, and billing

• Maintain accurate and confidential patient records in compliance with regulations

• Oversee clinic supplies and resources, ensuring timely replenishment

• Collaborate with clinical teams to streamline workflows and improve efficiency

Operational Support

• Develop and implement processes to enhance the patient journey

• Support the Clinic Director in operational planning and reporting

• Ensure compliance with health and safety standards while maintaining a clean and welcoming clinic environment

Communication & Collaboration

• Serve as a liaison between patients and healthcare staff for clear communication

• Collaborate with the marketing team to promote services and collect patient testimonials

• Participate in team meetings to share insights on patient satisfaction and service improvement

Skills and Qualifications:

• Diploma or Bachelor’s degree in Healthcare Administration, Business Administration, or related field

• Minimum 2 years’ experience in a similar healthcare role

• Strong knowledge of patient relationship management and healthcare operations

• Proficiency in Microsoft Office Suite, CRM systems, Canva, and UAE healthcare management software

• Excellent verbal and written communication skills

• Strong organizational, multitasking, and customer service abilities

• Ability to handle sensitive situations with discretion and professionalism

About Healthagon Physiotherapy Center:
Healthagon Physiotherapy Center is committed to delivering exceptional patient care and a seamless healthcare experience. The center combines advanced treatment techniques with compassionate service, ensuring the best outcomes for patients while maintaining operational excellence.