Jumeirah Group, a leading luxury hospitality company based in Dubai, is seeking a dedicated Guest Services Executive to join their team. This full-time, on-site role focuses on delivering exceptional guest service and ensuring a seamless and memorable experience for all visitors.

Key Responsibilities:

• Attend promptly to all guest requests, requirements, and complaints, ensuring effective and timely resolution.

• Maintain thorough, up-to-date knowledge of local activities and establish business contacts to meet guest requests.

• Promote and sell in-house restaurants, facilities, and other destinations to guests.

• Handle restaurant seat bookings and arrange additional guest requests such as transportation.

• Reconfirm guest flights and communicate confirmations to guests.

• Monitor daily arrival, VIP, and departure lists to ensure preparedness.

• Maintain the Concierge desk, Mail room, and store room in a neat and orderly fashion.

• Log and report guest comments and complaints, ensuring timely follow-up.

• Coordinate with Executive Offices for document and message delivery.

• Manage lost and found items by forwarding them to Security.

• Monitor telephone message printer and distribute messages every 20 minutes.

• Attend briefings and meetings as required.

• Ensure smooth and efficient operation of guest and information services.

• Handle and distribute all guest messages, mail, telexes, and parcels within 20 minutes of receipt.

• Forward mail as requested by guests and keep accurate records.

• Manage unclaimed mail and arrange periodic returns.

• Maintain an extensive and current selection of booklets, guides, maps, and brochures.

• Ensure availability and proper handling of postage stamps.

• Uphold high standards of guest service professionalism at all times.

Qualifications:

• Secondary education completed.

• Minimum 2 years of guest service experience in a 5-star hotel environment.

• Fluency in written and spoken English.

• Knowledge of front office applications.

• Good local area knowledge.

• Clef d’Or accreditation is preferred but not mandatory.

Benefits:

• Accommodation provided

• Meals included

• Uniform supplied

• Laundry service

• Travel expenses covered

• Daily bus service to/from work

• Friends and family discounts

• Private insurance coverage