Anantara Hotels & Resorts, a global luxury hospitality brand known for its personalized guest experiences, is hiring a Guest Service Agent for a 6-month seasonal contract. The ideal candidate will deliver exceptional guest service, anticipate needs, and ensure every guest enjoys a seamless stay. This role suits individuals passionate about hospitality, customer care, and working in a multicultural environment.

Responsibilities

• Anticipate guest needs and respond to inquiries promptly and attentively.

• Maintain full knowledge of resort offerings including rooms, rates, facilities, promotions, and dining outlets.

• Uphold Anantara’s highest service standards in all guest interactions.

• Take ownership of guest satisfaction and follow up on issues efficiently.

• Handle financial transactions in line with resort policies.

• Suggest alternatives and solutions to enhance guest experiences.

• Record and share guest feedback with supervisors regularly.

• Build strong relationships with all departments for smooth operations.

• Participate in daily briefings, resort events, and training sessions.

• Liaise with Concierge and drivers to ensure smooth guest transfers.

• Ensure proper shift handovers and follow telephone etiquette.

• Provide timely follow-ups on guest requests and ensure needs are fully met.

• Recognize repeat guests and VIPs with personalized attention.

• Maintain professional grooming, etiquette, and punctuality at all times.

• Comply with safety, fire, health, and security regulations.

• Support team activities and uphold a positive image of the resort.

Skills & Requirements

• Strong customer service focus.

• Prior hotel front office experience preferred.

• Excellent communication skills with fluency in English.

• Ability to work shifts, weekends, and public holidays.

• Basic computer skills; PMS experience is an advantage.

• Knowledge of Russian or German is a plus.