Job Title: Guest Relations Intern – Bab Al Shams Desert Resort

About Bab Al Shams Desert Resort:

Part of the Rare Finds Collection, Bab Al Shams Desert Resort is a luxurious and immersive destination set against the breathtaking backdrop of Dubai’s golden dunes. We offer curated experiences, bespoke entertainment, and authentic Arabian hospitality, providing guests with unforgettable journeys and soulful adventures.

About the Role:

We are looking for a motivated and enthusiastic Guest Relations Intern to join our team. This internship is an excellent opportunity for students passionate about hospitality and guest experience to gain hands-on experience in a luxury resort environment. The intern will support various guest service functions, work alongside seasoned hospitality professionals, and contribute to creating memorable experiences for our guests.

Key Responsibilities:

• Guest Interaction & Experience:

  • Greet and assist guests with warmth and professionalism.

  • Answer guest inquiries about the resort, experiences, and services, offering personalized recommendations.

  • Proactively up-sell hotel offerings based on guest preferences.

• Operational Support:

  • Assist with daily guest relations tasks, ensuring smooth operations.

  • Maintain knowledge of LQA (Leading Quality Assurance) standards and ensure compliance.

  • Handle assigned areas responsibly and seek approval before leaving the station.

  • Follow resort policies, including the “clean as you go” policy, to uphold high service standards.

• Team Collaboration & Learning:

  • Actively participate in daily briefings and team meetings.

  • Support team members and supervisors with day-to-day responsibilities.

  • Report any guest issues or concerns to supervisors promptly.

  • Learn from experienced professionals and gain insights into luxury hospitality operations.

Who We’re Looking For:

• Education & Interest:

  • Currently enrolled in a University or College program.

  • Strong passion for customer service and hospitality.

• Skills & Attributes:

  • Excellent communication and interpersonal skills.

  • Ability to work effectively in a team environment.

  • Proactive and eager to learn.

  • Prolonged standing/walking may be required.

  • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).

Why Join Us?

• Be part of a dynamic, warm, and empowering team.

• Work in one of Dubai’s most breathtaking destinations.

• Gain valuable hands-on experience in luxury hospitality.

• Create memorable guest experiences and contribute to lasting impressions.

• Develop skills in guest relations, service excellence, and hospitality operations.

Join us and be at the heart of crafting Amazing Experiences and Everlasting Memories!

Application Process:

1. Submit your application online – Upload your resume and cover letter.

2. Initial Screening – Shortlisted candidates will be contacted for an interview.

3. Interview & Assessment – Evaluate your passion for hospitality and guest relations.

4. Final Selection & Onboarding – Start your journey with Bab Al Shams Desert Resort!

Ready to make an impact in the world of luxury hospitality? Apply now!