Hilton is seeking a passionate and service-driven Guest Relations Executive for Conrad Abu Dhabi Etihad Towers. You will be the first point of contact for VIP and long-stay guests, ensuring an exceptional guest experience and supporting the hotel’s commitment to the highest standards of hospitality.

Key Responsibilities:

• Meet, greet, and direct guests entering the lobby area.

• Serve as the main point of contact for VIP and long-stay guests.

• Brief hotel departments about VIP guest requirements.

• Respond to guest queries and complaints promptly and efficiently.

• Maintain a high level of customer service across Reception, Lobby, and Level45 areas.

• Suggest and coordinate seasonal lobby decorations to enhance guest experience.

• Promote hotel facilities and services when appropriate (up-selling).

• Reward and track regular guests’ loyalty creatively while managing budget allocations.

• Attend Reception and Level45 team meetings.

• Ensure compliance with hotel security, fire regulations, and health and safety standards.

• Support other departments as necessary.

Skills Required:

• Strong listening and customer service skills.

• Excellent leadership, interpersonal, and communication skills.

• Accountability and resilience under pressure.

• Flexibility to adapt to different situations.

• High level of IT proficiency is preferred.

Qualifications:

• Previous experience in customer service or a similar hospitality role is advantageous.

• Passion for delivering top-tier guest service.

• Commitment to Hilton’s brand standards of service excellence.

Employment Type:

• Full-time

Work Location:

• Conrad Abu Dhabi Etihad Towers

About Hilton:
Hilton is a global leader in hospitality, offering outstanding accommodations, services, and value for more than a century. With the vision to “fill the earth with the light and warmth of hospitality,” Hilton team members create exceptional experiences that delight guests around the world every day.