Hilton is hiring a Guest Relations Agent for its prestigious property, The WB™ Abu Dhabi, Curio Collection by Hilton™. This role is essential in delivering a high-touch VIP guest experience from check-in to check-out. If you have a passion for hospitality and love creating memorable stays, this opportunity is for you.

Key Responsibilities:

• Review daily VIP arrival reports and coordinate with Housekeeping for room readiness.

• Manage special room assignments and suite arrangements.

• Welcome VIP guests, oversee the check-in process, and escort them to their rooms.

• Ensure all VIP rooms meet Hilton’s quality standards with all amenities prepared in advance.

• Act as the main point of contact for VIP guests throughout their stay.

• Oversee the Guest Relations desk in the lobby and maintain a polished presence.

• Coordinate with hotel departments to fulfill VIP guest requirements.

• Maintain inventory of guest amenities and update knowledge on services, rates, and offers.

Qualifications:

• Strong communication, interpersonal, and problem-solving skills.

• Organized, efficient, and calm under pressure.

• Excellent grooming and personal presentation.

• Prior guest relations or front office experience in hospitality is preferred.

• Ability to multi-task and deliver an exceptional level of guest service.

• Comfortable using computers and navigating internal systems.

• Background in leisure, hotel, or entertainment industries is an advantage.

• Conflict resolution and cash handling experience is desirable.

About Hilton:

Hilton is a global leader in hospitality, renowned for luxury accommodations, exceptional service, and a legacy of excellence. With a century-long commitment to guest satisfaction, Hilton continues to set the standard in the hospitality industry. At Hilton, team members are empowered, supported, and part of something truly remarkable.

Job Details:

📍 Location: The WB™ Abu Dhabi, Curio Collection by Hilton
🕐 Job Type: Full-time (On-site)
🏨 Industry: Hospitality | Guest Services | Front Office
👤 Department: Guest Services, Operations, and Front Office

How to Apply:

Click Apply Now to submit your application via Hilton’s career portal. Make sure your resume reflects your guest service achievements and communication skills.