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Add Title: Guest Experience Expert (Telephone Operator)

Company Name: Marriott International – Delta Hotels Jumeirah Beach

Company Location: Dubai, United Arab Emirates

About Job in Brief:
Delta Hotels by Marriott Jumeirah Beach is hiring a Guest Experience Expert (Telephone Operator) to enhance guest interactions and ensure seamless service throughout their stay. This full-time, on-site role is ideal for individuals passionate about hospitality, guest relations, and delivering memorable experiences. You’ll be responsible for handling guest requests, processing operational needs, and providing local insights to create a welcoming atmosphere.

Key Responsibilities:

• Serve as the first point of contact for guest inquiries via telephone
• Process operational needs, address guest requests, and complete reports
• Share local area highlights and recommendations to enhance guest experiences
• Ensure a professional and courteous communication style at all times
• Maintain confidentiality and protect company assets
• Uphold quality standards and follow company policies and procedures
• Assist guests with check-in and check-out processes when needed
• Stand, sit, or walk for extended periods and perform hands-on tasks
• Move, lift, carry, push, and pull objects weighing up to 10 pounds

Qualifications:

• High school diploma or GED equivalent
• No prior work experience required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Professional appearance and adherence to Marriott’s service standards

What Marriott Offers:

• Inclusive and supportive work environment
• Competitive salary and benefits
• Career growth opportunities within a global hospitality brand
• Training and development programs
• A chance to be part of a team that creates unforgettable guest experiences