Marriott International is a globally recognized leader in the hospitality industry, offering unmatched experiences in more than 7,000 properties worldwide. Known for its commitment to diversity, inclusion, and exceptional service, Marriott offers a work environment that celebrates talent, culture, and individuality. The position is at Aloft Palm Jumeirah, a vibrant, design-led hotel known for its modern aesthetic and upbeat energy.

Job Summary:
Aloft Hotels is seeking a Guest Experience Expert to join their team in Dubai. This full-time, on-site, non-management role is ideal for confident, personable professionals who thrive in social environments and enjoy delivering outstanding guest experiences. If you’re someone who enjoys engaging with guests and creating memorable moments, this could be the perfect opportunity for you.

Responsibilities:

• Serve as the first point of contact for guests during their stay

• Handle check-ins, check-outs, reservations, and inquiries efficiently and professionally

• Resolve guest issues promptly and with a positive attitude, ensuring a seamless experience

• Maintain knowledge of hotel facilities, events, and promotions to provide accurate information to guests

• Work collaboratively with other hotel departments to enhance guest satisfaction

• Promote a warm, welcoming, and personalized experience for every guest

Candidate Requirements:

• Previous experience in customer service or hospitality preferred

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, team-oriented environment

• Fluency in English; additional languages are a plus

• A passion for delivering memorable guest experiences

• Availability to work flexible shifts, including weekends and holidays

• Positive attitude and professional appearance

Work Environment at Aloft Palm Jumeirah:
Aloft Hotels isn’t your typical hotel brand. It’s a hub for travelers looking to connect, explore, and unwind in a modern, energetic space. Whether guests are visiting for business or pleasure, they’ll find comfort, creativity, and community at Aloft. Employees at Aloft are encouraged to be themselves and deliver service with personality.

Equal Opportunity Employer:
Marriott International is committed to providing equal employment opportunities and embracing the diverse experiences of its team. Discrimination of any kind is not tolerated — including on the basis of disability, veteran status, or any legally protected category.