Employment Type: Full-Time
Location: UAE

About Chalhoub Group:
For over 70 years, Chalhoub Group has been a leading force in luxury retail across the Middle East. With a dynamic portfolio of over 400 global brands and 10 proprietary labels, we’re redefining the luxury experience through innovation, omnichannel strategy, and digital transformation. From fashion and beauty to lifestyle and beyond, we deliver seamless, customer-focused experiences across 950+ retail locations and cutting-edge eCommerce platforms.

As a pioneer in hybrid luxury retail, we are committed to sustainable practices, diversity and inclusion, and nurturing a world-class team across eight countries. With more than 16,000 employees, we’re proud to be recognized as a Great Place to Work® in several markets.

Your Role: General Manager – Luxury Division

As a General Manager, you will be responsible for shaping and executing the commercial strategy of one or more luxury brands within Chalhoub Group. Your leadership will drive revenue growth, team capability, brand development, and omnichannel excellence. You will own the brand’s vision and business outcomes while delivering superior operational, financial, and customer experience results.

Key Responsibilities:

🚀 Strategic & Commercial Leadership

• Develop brand business plans aligned with overall vertical strategies.

• Set and monitor sales KPIs, P&L targets, and annual budgets.

• Lead new market entries, store openings, and digital growth projects.

• Identify category gaps and lead brand acquisition strategies.

🛍️ Brand Growth & Customer Experience

• Create a seamless hybrid customer journey integrating online and offline touchpoints.

• Build digital revenue channels, including eCommerce and in-store technology.

• Ensure store network investments (openings, renovations, closures) align with ROI goals.

• Cultivate VIP customer communities and long-term loyalty strategies.

💼 Operational & Financial Oversight

• Ensure OPEX and CAPEX align with monthly forecasts.

• Monitor financial statements and ensure performance accuracy.

• Manage supplier relationships and lead commercial negotiations.

• Drive transformation and automation initiatives for operational efficiency.

👥 Team Leadership & Talent Development

• Inspire, coach, and develop a high-performing cross-functional team.

• Ensure succession planning, talent mobility, and professional growth.

• Collaborate with HR on performance management, learning, and team structure.

• Promote diversity, equity, and inclusive team culture.

What You Bring to the Role:

• Minimum 10 years of experience in luxury retail, with at least 4 years in senior leadership.

• Strong P&L management, budgeting, and commercial strategy expertise.

• Excellent stakeholder and client relationship management.

• Track record of building and leading large teams across functional areas.

• Skilled in project execution, omnichannel growth, and business transformation.

• Master’s degree in Business Administration, Operations, or a related field.

What We Offer:

At Chalhoub Group, we turn ambition into impact. We offer:

• Competitive compensation & benefits (healthcare, education support, flexible policies)

• Internal mobility & career development opportunities

• A collaborative, innovative, and purpose-driven work culture

• Exclusive employee discounts and access to luxury experiences