Emaar Hospitality Group is seeking Front Office professionals for various sections including Concierge, Reception, Residences, Recreation, and Housekeeping at Armani Hotel Dubai. This role focuses on delivering exceptional guest experiences, representing the brand throughout the guest journey, and ensuring every guest leaves satisfied.

Key Responsibilities:

• Deliver flawless guest experiences from check-in to check-out.

• Represent the hotel brand with professionalism and genuine hospitality.

• Oversee and ensure all operational tasks in Front Office meet service standards.

• Provide on-the-job coaching, training, and constructive feedback.

• Conduct shift huddles to ensure seamless communication among team members.

• Analyze operations and assign resources efficiently.

• Prevent complaints and perform service recovery when required.

• Communicate proactively with team members, keeping guest interests a priority.

Requirements & Skills:

• Minimum 2 years of front office experience in a 5-star hospitality environment.

• High school diploma required; college degree in Hotel Management or related field preferred.

• High emotional intelligence and genuine service personality.

• Strong customer focus with the ability to drive results.

• Resilient, adaptable, and able to work in a fast-paced environment.

• Excellent communication, teamwork, and problem-solving skills.