Job Title: Front Office Manager

Job Description:

As a Front Office Manager, you will be the key point of contact for guest inquiries, complaints, and special requests. Your goal is to deliver exceptional customer service that not only resolves issues but exceeds guest expectations, contributing to an enhanced guest experience.

Key Responsibilities:

• Respond promptly and empathetically to guest inquiries, complaints, and special requests, always striving to exceed guest expectations.

• Collaborate closely with other departments to align front office services with the overall hotel experience and improve guest satisfaction.

• Foster strong interdepartmental relationships to ensure a cohesive and smooth guest experience throughout their stay.

• Turn challenges into opportunities to delight guests, handling inquiries and issues with professionalism and tact.

• Manage seamless room reservations and coordinate with various departments to ensure that guest preferences and needs are met.

• Oversee guest room bookings and work cross-functionally with other hotel teams to ensure each guest receives a personalized, positive experience.

Skills & Requirements:

• Strong problem-solving and decision-making skills to handle difficult situations and resolve conflicts, ensuring guest satisfaction.

• Exceptional organizational and time management skills for efficient task prioritization and front desk operations.

• Excellent verbal and written communication skills to effectively interact with guests, team members, and departments.

• Proven ability to handle daily front office operations, including guest interactions, reservations, and check-in/check-out procedures.

• Proficiency in hotel management software and technology, ensuring accurate guest data and enhancing their experience.