Formation – Biohacking Studios in DIFC, Dubai is seeking a Front Desk Receptionist to manage all front-of-office functions, drive client service excellence, and create memorable experiences. This client-facing role involves check-ins, scheduling, client relations, and operational support, ensuring high standards in service and studio operations.

Key Responsibilities:

• Manage day-to-day front desk operations, client relations, housekeeping, and retail activities.

• Process check-ins, identity verifications, payments, account management, and session assignments.

• Handle client enquiries, bookings, consultations, and resolve issues with management support.

• Develop and refine front-of-house processes, SOPs, and operational manuals.

• Monitor client attendance and engagement to maximize session participation.

• Conduct audits of cleaning standards and studio operations.

• Provide routine and ad hoc reports to management.

• Support sales and membership renewals, upselling, cross-selling, and CRM management.

• Ensure exceptional client service and a positive, welcoming studio environment.

Requirements / Skills:

• 3+ years of experience in the hospitality industry.

• Strong public speaking, listening, and written communication skills.

• Passion for fitness, health, and biohacking technology.

• Ability to anticipate and respond to client needs and special requests.

• Experience with CRM systems and managing memberships is a plus.

• Excellent organizational, multitasking, and problem-solving skills.

Benefits:

• Salaried compensation with full-time employment.

• Complimentary studio membership and access to advanced services.

• Training in all biohacking technologies.

• Paid vacation, visa sponsorship, and medical insurance.