Bloom Plus Medical Center is seeking a polished and proactive Front Desk Receptionist to be the welcoming and efficient first point of contact for patients and partners in a fast-paced healthcare environment. The successful candidate will handle appointment scheduling, communication across departments, and administrative duties with professionalism and care, ensuring an excellent patient experience.

Key Responsibilities:

• Greet patients and visitors warmly, prioritizing walk-ins versus scheduled appointments.

• Manage multi-department booking systems including Dentistry, Dermatology, and others. Coordinate appointment modifications and last-minute changes efficiently.

• Act as a communication hub between patients, clinical teams, insurance departments, and external partners via phone, email, and in-person.

• Identify and log cross-sell and upsell opportunities to promote complementary services or packages.

• Verify insurance eligibility, collect co-pays, prepare patient files, and ensure data accuracy.

• Maintain a clean, confidential, and professional waiting area, reflecting the center’s brand values.

Required Skills and Qualifications:

• Minimum 2 years medical front desk experience in clinics or hospitals.

• Proficiency with EMR/CRM platforms such as Dok32 and Respond.io.

• Strong computer skills including MS Office and ability to quickly learn new software.

• Exceptional communication skills—clear, courteous, and professional across all channels.

• Strong organizational skills and ability to multitask effectively.

• Proactive attitude with a focus on accountability and continuous improvement.

• Alignment with the company’s values of empathy, integrity, and teamwork.

How to Apply:

• Email your CV along with a brief cover letter (max 300 words) including:

  • An example of how you improved patient experience at your last job.

  • A time you identified and acted on a cross-sell or upsell opportunity.

• Use the subject line: “Front Desk Receptionist – [Your Name]”

• Applications are open until July 10, 2025. Candidates available to join immediately will be prioritized.

• Send applications to: talal.bastaty@bloommc.ae

Note: Generic CVs or applications without the requested cover letter will not be considered. Only shortlisted candidates will be contacted for interviews.